Privacy policy

At Twisting Yarns, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

1. INFORMATION WE COLLECT

We collect information to provide better services to all our users. This includes:

Information you give us: When you make a purchase, register for an account, or sign up for our newsletter, we collect details such as your name, email address, billing address, shipping address, and phone number.
Payment Information: Payments are processed through secure third-party providers. We do not store your full credit card or bank details on our servers.
Automated Information: We automatically collect certain information about your device and how you interact with our site (e.g., IP address, browser type, and pages visited) using cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Fulfillment: To process and deliver your orders and manage returns.
Customer Support: To respond to your inquiries and provide technical assistance.
Marketing: With your consent, we may send you emails about new products, sustainable craft tips, or special offers. You can opt-out at any time.
Website Improvement: To analyze how our store is used so we can improve the user experience and our product range.

3. SHARING YOUR INFORMATION

We do not sell or rent your information to third parties. We only share information with service providers who help us run our business, such as:

Shipping Partners: To deliver your orders to your doorstep.
Payment Processors: To securely handle transactions.
Marketing Tools: To send out newsletters (only if you have opted in).

4. COOKIES

Our website uses "cookies" to enhance your experience. Cookies are small files stored on your computer that help us remember your preferences and recognize you when you return. You can choose to disable cookies through your browser settings, though this may affect site functionality.

5. YOUR RIGHTS

You have the right to:

Access the personal data we hold about you.
Request the correction of inaccurate data.
Request the deletion of your data (the "right to be forgotten").
Withdraw consent for marketing communications.

To exercise any of these rights, please contact us at info@twistingyarns.com.

6. SECURITY

We take security seriously and implement a variety of technical and organizational measures to protect your personal data. However, please remember that no method of transmission over the internet is 100% secure.

7. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page.